In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
This month Paul asks “What would you like your legacy to be?” You might be tempted to think this is just life advice and has little to do with what you do at work. You would be wrong. Paul holds up the legacy of one of the great leaders he met during his career who left a lasting impression on Paul. The lessons are important if you want to make a difference sending people home alive and well at the end of each and every day.