The people running operations – making the product, delivering the service, handling the materials – really are world class when it comes to measuring how well their business is performing. They’re all over all the important details of how much, how well, how often.
In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
Getting behind the wheel of a vehicle and drive to work. In a typical year in the US, ten times as many of us suffer fatal injuries out on the streets and highways than we do on the job. Most of us spend more time working than we do driving, and face a lot more hazards on the job…
This month Paul declares that those who make nothing happen should be celebrated for their effort and their leadership. What better way to end the first month of the New Year than with a positive story recognizing safety leadership? Paul talks about the importance of not just knowing what is most important but understanding it to set your leadership compass on True North. He discusses the challenges of making nothing happen and that those who do and do it over time ought to be recognized, and how they did it understood. He holds up the example of one such leader and how he did it as an example for others to follow. There is much to learn from Lonnie’s story.
This month Paul spends time talking about the leaders he has met and observed along his working career journey. He dives into the process and practice of leadership. In his examination he focuses on execution and how leaders make a difference causing change and ensuring everyone goes home alive and well at the end of each and every shift, every day, day after day. He leaves us with some thoughts on practicing the practice of leadership.
This month Paul’s lede story is about a recent accident while working on a similar water tower. Paul dives in on the “job” hazard analysis process. There are several lessons from this accident and the JHA process that need to be understood to make sure no events occur doing the work you and your crew do.
This month Paul talks about the investigation reports that he has read and the findings of those reports. He dives in on the lessons learned portion of many reports and provides a better understanding of investigations and lessons and leaves us with some Darn Good Advice about what we should get from investigations.
This month Paul talks about being held accountable. He explores common misconceptions about accountability and what it means to you doing your job. He examines a recent headline story about a CEO downunder. He provides a better understanding of accountability and leaves us with some Darn Good Advice.