Sooner or later anyone who’s ever golfed as fallen to the temptation: buy the latest club to hit the market. The one guaranteed to knock strokes off next Saturday’s round.
Every once in a while, the latest technology works like magic. At least for a few rounds, and then we revert to form.
The people running operations – making the product, delivering the service, handling the materials – really are world class when it comes to measuring how well their business is performing. They’re all over all the important details of how much, how well, how often.
In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
This month Paul examines influence and influencers. He separates the current trend of self-proclaimed influencers from the real influencers. Especially those who make a difference in industrial organizations sending people home alive and well at the end of the day. He ends up focusing on one particular person who’s influence, even though he does not blow the whistle, has made a huge difference. You will want to know about this Safety Ambassador.
This month Paul examines safety meetings. Now before you run off saying you have been to and given hundreds and know how to do it well, he wrote this exactly for you. Safety meetings should make a difference and to know if they are making a difference you need to know how to evaluate them. Paul offers you a tool to be able to do that.
This month Paul examines what matters most to working safely. You might be surprised that the real First Line of Defense is not what leaders often focus on. But it is not enough to know what it is, every leader needs to understand the process, the best process, for obtaining it. This may be Paul’s most important message for good leaders like you.
In this month’s Managing Safety Performance News Bill is back to dive deeper into improving safety performance this time through the lens of Root Cause Failure Analysis. In this new article, he focuses on applying the tools and concepts of RCFA on the challenge of rule compliance, or if you prefer, the challenge of rule non-compliance. Bill admits it took him a long time to learn some important lessons. He shares them with you here, so you don’t have to learn the hard way.
Imagine situations where the clock is ticking, fast, and lives hang in the balance. This month Paul examines cases where getting it right matters and identifies some key lessons that can make a huge difference in sending people in your organization home alive and well at the end of the day.