In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
This month Paul discusses that the risks that scare us and the risks that kill us are different. He examines the lessons to be learned from the Coronavirus and how those lessons can help leaders like you send people home alive and well at the end of each and every day.
This month Paul examines the customary beginning of a new year thinking about goals and results. He reminded me of Jim, only Paul’s search is for ’cause’ around the leading and lagging indicators used to measure safety performance. Anyone who knows Paul knows he tends to have a different and insightful perspective. He truly is a Rebel With a Cause — to help leaders like you send people home alive and well at the end of each and every day.
This month Paul examines lessons learned from a fatality doing a “Simple” clean-up job at a restaurant. The discussion is central to understanding how we perceive hazards and take risks. He provides some very interesting insight into the things that can get someone hurt, hurt seriously, or worse.