The people running operations – making the product, delivering the service, handling the materials – really are world class when it comes to measuring how well their business is performing. They’re all over all the important details of how much, how well, how often.
In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
This month Paul examines lessons learned from a highway construction fatality where earbuds were involved. The discussion is central to understanding hazards and risk both personally and for those you work with. This may be the most important newsletter that Paul has written and he has written a lot of good ones.
This month in Managing Risk: The Right Stuff Paul examines lessons learned about managing risk in the space program. He provides four very important lessons that need to be understood about risk and sending people, to the moon and/or home alive and well at the end of each and every day.
Imagine your momentary queasiness as you start reading…US Airways 1549. You immediately know what that is about and have a pretty good idea Captain Sully has something to do with it. This month Paul examines the human factor when things go bump in the night…or the Hudson River.