The people running operations – making the product, delivering the service, handling the materials – really are world class when it comes to measuring how well their business is performing. They’re all over all the important details of how much, how well, how often.
In his years of working with industrial clients, Deming built what many of us in the manufacturing management business would learn as his “14 Absolutes of Quality.” In the middle of his list of Absolutes was the proviso to “Drive out fear”, fear of getting in trouble for making defective products and reporting quality problems was a major roadblock to progress.
Good questions can do the heavy lifting for managers. A question starts by getting someone else talking. For all of the sophisticated theories that have been offered about the art of interpersonal communication, doesn’t communication fundamentally boil down to someone speaking, and others listening to what is being said?
Of all new assignments we encounter in the course of our career, no one is bigger than the change from managing yourself to managing others. When our new assignment and responsibilities were described, we were reminded “you are also accountable for the safety of those assigned to you.”
Imagine your momentary queasiness as you start reading…US Airways 1549. You immediately know what that is about and have a pretty good idea Captain Sully has something to do with it. This month Paul examines the human factor when things go bump in the night…or the Hudson River.
This month Paul examines the power of example, the power of the examples of leaders. Mimicking or copying the behaviors of others is inbred in us from the time we are young. We do it almost without thinking. If that is true then as a leader it is a powerful way to get people doing what you want them to do.
This month Paul looks at the challenges of creating the culture you want. Said another way, culture change. It is rare for me to have an initial conversation with prospective and existing clients without them using the term “culture.” Two calls already this morning and it is early. In Changing the Culture Paul provides some brilliant insights while cutting through all the culture change clutter. There is a lot in this one and worthy of multiple reads. This one is brilliant and important! He also will have everyone pulling out their old Geometry text book.