
What’s The Problem?
This month Paul discusses problem solving when things go wrong at work that rise to the level of an investigation. He calls on his experience and expertise doing “Root Cause of Root Cause Investigations” to examine the quality and usefulness of the investigation findings. More importantly he discusses the critical importance of finding the truth about what really happened and why. His findings are very important whether the investigations you are responsible for are for little things or rise to the level of a full-scale root cause analysis.