{"id":1959,"date":"2020-10-30T14:43:15","date_gmt":"2020-10-30T18:43:15","guid":{"rendered":"https:\/\/balmert.com\/?p=1959"},"modified":"2020-10-30T14:43:35","modified_gmt":"2020-10-30T18:43:35","slug":"lessons-learned-really","status":"publish","type":"post","link":"https:\/\/balmert.com\/pt\/2020\/10\/30\/lessons-learned-really\/","title":{"rendered":"Li\u00e7\u00f5es aprendidas? Realmente?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1959\" class=\"elementor elementor-1959\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-925140c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"925140c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6146fae\" data-id=\"6146fae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0c33c3 elementor-widget elementor-widget-text-editor\" data-id=\"c0c33c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"text-align: center;\">&quot;<em>Precisamos identificar por que eles aconteceram ... n\u00e3o funcionou como deveria, <\/em><em>aprenda as li\u00e7\u00f5es ... \u201d<\/em>\u00a0<\/div><div>\u00a0<\/div><div style=\"text-align: right;\">\u00a0 \u00a0 \u00a0~ Relat\u00f3rio de investiga\u00e7\u00e3o de causa raiz<\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a348915 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a348915\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531916d\" data-id=\"531916d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-169a7a2 elementor-widget elementor-widget-text-editor\" data-id=\"169a7a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No mundo das opera\u00e7\u00f5es, nada \u00e9 perfeito. As coisas d\u00e3o errado regularmente. Quando o fazem, lidar com o que est\u00e1 errado, esse \u00e9 o seu trabalho. Felizmente, a maior parte do que d\u00e1 errado n\u00e3o \u00e9 grande coisa.\u00a0\u00a0<br \/>\u00a0<br \/>Mas, de vez em quando, o problema \u00e9 grande. Ent\u00e3o, h\u00e1 uma investiga\u00e7\u00e3o. Quando o problema \u00e9 enorme - os que est\u00e3o nas manchetes - o relat\u00f3rio da investiga\u00e7\u00e3o vai a p\u00fablico. Quando isso acontece, pessoas como eu leem o relat\u00f3rio.\u00a0<br \/>\u00a0<br \/>Ler relat\u00f3rios de investiga\u00e7\u00e3o \u00e9 algo que venho fazendo h\u00e1 muito tempo. Relat\u00f3rios de investiga\u00e7\u00e3o sobre uma ampla gama de coisas que deram errado, envolvendo avi\u00f5es, trens e autom\u00f3veis. Navios, submarinos e c\u00e1psulas espaciais. Reatores nucleares, reatores qu\u00edmicos, tanques de armazenamento e dutos. Como um ex-gerente que virou consultor, tamb\u00e9m vi milhares de investiga\u00e7\u00f5es sobre pequenos problemas que nunca vieram a p\u00fablico.\u00a0<br \/>\u00a0<br \/>Melhor eu do que voc\u00ea. Os que voc\u00ea l\u00ea geralmente s\u00e3o sobre sua opera\u00e7\u00e3o: aqueles que voc\u00ea nunca quer ter que ler. Para o seu bem, espero que n\u00e3o haja muitos.<br \/>\u00a0<br \/>Quanto \u00e0 leitura, nem sempre \u00e9 f\u00e1cil. Existem acr\u00f4nimos de jarg\u00f5es - t\u00e9cnicos e gerenciais e, muitas vezes, uma total falta de habilidades de reda\u00e7\u00e3o de relat\u00f3rios por parte dos redatores. Seus professores de ingl\u00eas do ensino m\u00e9dio se encolheriam com o que seus ex-alunos n\u00e3o conseguiam aprender.<br \/>\u00a0<br \/>Deixando isso de lado, os relat\u00f3rios de investiga\u00e7\u00e3o realmente s\u00e3o uma leitura interessante. S\u00f3 n\u00e3o fa\u00e7a isso na hora de dormir, a menos que sofra de ins\u00f4nia. Um relat\u00f3rio de investiga\u00e7\u00e3o combina falha humana e t\u00e9cnica com trabalho de detetive para explicar a hist\u00f3ria. Isso \u00e9 muito melhor do que qualquer coisa que posso encontrar para assistir na TV.\u00a0<br \/>\u00a0<br \/>Ultimamente, \u201cli\u00e7\u00f5es\u201d parecem ser uma parte padr\u00e3o da narrativa do relat\u00f3rio. \u201cAprenda as li\u00e7\u00f5es.\u201d \u201cCompartilhe as li\u00e7\u00f5es aprendidas.\u201d Nem sempre foi assim. Ent\u00e3o algum g\u00eanio surgiu com o termo \u201cli\u00e7\u00f5es aprendidas\u201d e agora faz parte do vocabul\u00e1rio de gest\u00e3o.<br \/>\u00a0<br \/>Por que \u00e9 que?<br \/>\u00a0<br \/>Uma poss\u00edvel explica\u00e7\u00e3o \u00e9 que, assim como as pessoas, as organiza\u00e7\u00f5es sofrem de dificuldades de aprendizagem. Imagine um l\u00edder exasperado, lidando com uma equipe de alunos lentos. \u201cN\u00f3s perdemos este novamente! O que h\u00e1 de errado com voc\u00eas? Por que voc\u00ea n\u00e3o pode aprender? Acho que preciso revisar isso mais uma vez. Primeiro, voc\u00ea tem que ... e voc\u00ea nunca ... Voc\u00ea entendeu? &quot;<br \/>\u00a0<br \/>Provavelmente n\u00e3o \u00e9 o caso.<br \/>\u00a0<br \/>Talvez seja porque os l\u00edderes est\u00e3o repetindo a hist\u00f3ria. Sua hist\u00f3ria pessoal. Eles n\u00e3o podem deixar de fazer exatamente o que foi feito a eles quando estavam crescendo ... por seus pais. Lembra como isso aconteceu? Fa\u00e7a algo que n\u00e3o deu certo, ent\u00e3o veio a palestra de mam\u00e3e ou papai: \u201cBem, isso vai te ensinar uma li\u00e7\u00e3o!\u201d<br \/>\u00a0<br \/>N\u00e3o posso deixar de pensar no que o tenista John McEnroe disse sobre o assunto, ap\u00f3s uma derrota vergonhosa: \u201cAprendi uma li\u00e7\u00e3o l\u00e1 hoje. S\u00f3 n\u00e3o tenho certeza do que era. \u201d<br \/>\u00a0<br \/>Li\u00e7\u00f5es aprendidas. N\u00e3o importa como esse termo art\u00edstico se insinuou no vocabul\u00e1rio de trabalho dos l\u00edderes, se voc\u00ea vai usar o termo, com certeza deve saber exatamente o que essas palavras significam em ingl\u00eas simples.<br \/>\u00a0<br \/>Se o fizer, duvido que use esse termo com muita frequ\u00eancia.<\/p><p><strong>Ensine Versus Aprenda<\/strong><br \/>\u00a0<br \/>Quem inventou o termo \u201cli\u00e7\u00f5es aprendidas\u201d claramente esqueceu o que aprendeu na quinta s\u00e9rie: a diferen\u00e7a entre ensinar e aprender. Os professores ensinam; os alunos aprendem.\u00a0<br \/>\u00a0<br \/>Talvez o criador nunca tenha aprendido essa diferen\u00e7a em primeiro lugar. O professor do quinto ano se encolhia: \u201cSe eu pudesse faz\u00ea-los aprender.\u201d<br \/>\u00a0<br \/>Mas o professor n\u00e3o pode. E \u00e0s vezes os alunos n\u00e3o. Sempre foi assim.<br \/>\u00a0<br \/>Quando h\u00e1 novas informa\u00e7\u00f5es importantes encontradas em um relat\u00f3rio de investiga\u00e7\u00e3o, \u00e9 o evento que ensina a li\u00e7\u00e3o. Se voc\u00ea quiser saber se \u00e9 aprendido, pergunte aos alunos.\u00a0<br \/>\u00a0<br \/>Melhor ainda, teste os alunos. O que voc\u00ea aprendeu lendo este relat\u00f3rio?<br \/>\u00a0<br \/>Se nada mais, podemos usar o ingl\u00eas adequado: \u00e9 uma \u201cli\u00e7\u00e3o ensinada\u201d - n\u00e3o aprendida.<br \/>\u00a0<br \/><strong>O que h\u00e1 em uma li\u00e7\u00e3o?<\/strong><br \/>\u00a0<br \/>Isso nos leva ao assunto mais importante desta edi\u00e7\u00e3o: a li\u00e7\u00e3o. Websters define uma li\u00e7\u00e3o como uma &quot;parte da instru\u00e7\u00e3o&quot;. Como uma aula de piano. \u00c9 certamente poss\u00edvel que uma investiga\u00e7\u00e3o sobre algum uh-oh possa descobrir algo digno de instru\u00e7\u00e3o. \u201cNo decorrer de nossa investiga\u00e7\u00e3o, descobrimos algo que voc\u00ea provavelmente n\u00e3o sabia. Voc\u00ea estava ciente de que ...? \u201d<br \/>\u00a0<br \/>Esse olhar chocado no rosto do leitor revela a resposta. &quot;Eu n\u00e3o fazia ideia. Obrigado por me avisar. \u201d Isso \u00e9 uma li\u00e7\u00e3o.<br \/>\u00a0<br \/>Honestamente agora, quando foi a \u00faltima vez que algo assim foi produto de uma investiga\u00e7\u00e3o em sua roupa?<br \/>\u00a0<br \/>Raramente as investiga\u00e7\u00f5es relatam descobertas que s\u00e3o chocantes, novas e totalmente inesperadas. As causas das falhas podem ser decepcionantes, perturbadoras, indesejadas e frustrantes, mas raramente s\u00e3o completamente imprevistas.<br \/>\u00a0<br \/>Em linguagem simples, as causas das falhas s\u00e3o \u201cproblemas\u201d - n\u00e3o \u201cli\u00e7\u00f5es\u201d. As causas s\u00e3o coisas a serem consertadas - n\u00e3o aprendidas.<br \/>\u00a0<br \/>Caso em quest\u00e3o: um desastre recente de alto perfil que custou ao CEO da empresa seu trabalho. Se voc\u00ea \u00e9 um leitor regular, voc\u00ea se lembrar\u00e1 dele como o assunto da edi\u00e7\u00e3o do m\u00eas passado do News. A \u00fanica coisa boa que pode ser dita sobre o que deu errado \u00e9 que ningu\u00e9m se machucou.\u00a0<br \/>\u00a0<br \/>O relat\u00f3rio da investiga\u00e7\u00e3o - um documento p\u00fablico - descreveu todos os tipos de impress\u00f5es digitais encontradas nas causas, as quais foram deixadas pela administra\u00e7\u00e3o. Mais especificamente, os gerentes; n\u00e3o um gerente, mas muitos deles. Nesta falha, a lista de causas imediatas era assim:<br \/>\u00a0<\/p><ul><li>Regras n\u00e3o foram seguidas<\/li><li>As prioridades n\u00e3o eram a prioridade<\/li><li>Os planos n\u00e3o foram comunicados \u00e0s partes interessadas<\/li><li>Silos de organiza\u00e7\u00e3o mantinham as informa\u00e7\u00f5es armazenadas<\/li><li>Grandes problemas n\u00e3o foram escalados<\/li><\/ul><p>\u00a0<br \/>N\u00e3o h\u00e1 como contornar a verdade: as causas s\u00e3o o que s\u00e3o. Este \u00e9 sobre os l\u00edderes, pura e simplesmente.\u00a0<br \/>\u00a0<br \/>Como muitas das falhas que li sobre, se qualquer uma dessas coisas tivesse sido feita da maneira que deveria ser feita - come\u00e7ando com o cumprimento das regras - o desastre n\u00e3o teria acontecido. Mas eles n\u00e3o eram, e assim foi.<br \/>\u00a0<br \/>Causas como essas n\u00e3o s\u00e3o li\u00e7\u00f5es: uma &quot;parte da instru\u00e7\u00e3o&quot;. S\u00e3o problemas: coisas que precisam ser consertadas.<br \/>\u00a0<br \/>Ent\u00e3o, conserte-os!<br \/>\u00a0<br \/><strong>O Princ\u00edpio do Di\u00e1logo Honesto<\/strong><br \/>\u00a0<br \/>Ningu\u00e9m gosta de falhar. Nenhum l\u00edder que conhe\u00e7o gosta de gerenciar um fracasso. Isso \u00e9 o que nos mant\u00e9m motivados a fazer a coisa certa e da maneira certa. Mas, por mais importante que seja essa motiva\u00e7\u00e3o para o desempenho, ela n\u00e3o levar\u00e1 a taxa de erros a zero.\u00a0<br \/>\u00a0<br \/>O que nos leva de volta ao ponto de partida: nada \u00e9 perfeito. Lidar com problemas faz parte do trabalho de todo l\u00edder.\u00a0<br \/>\u00a0<br \/>Ent\u00e3o, como voc\u00ea lida com o fracasso? Particularmente uma grande falha, do tipo que tem as impress\u00f5es digitais de seus seguidores por toda parte?<br \/>\u00a0<br \/>Agora \u00e9 uma pr\u00e1tica comum para os l\u00edderes ap\u00f3s uma falha apontar o dedo na dire\u00e7\u00e3o da cultura, sistema ou processo. \u201cEsta \u00e9 uma falha do sistema de gest\u00e3o.\u201d Antigamente, costumava ser atribu\u00eddo a &quot;Eles&quot;. Agora \u00e9 \u201cAqueles\u201d.\u00a0<br \/>\u00a0<br \/>Certa vez, ouvi um relat\u00f3rio em primeira m\u00e3o de um l\u00edder: \u201cVisitei todos os andares do pr\u00e9dio da nossa sede e n\u00e3o consegui encontrar o escrit\u00f3rio onde\u201c Eles \u201dtrabalhavam\u201d. Agora s\u00e3o \u201caquelas\u201d coisas, pelas quais ningu\u00e9m \u00e9 respons\u00e1vel. Qu\u00e3o conveniente.\u00a0<br \/>\u00a0<br \/>Para dizer a verdade, suspeito que o criador das \u201cli\u00e7\u00f5es aprendidas\u201d estava procurando uma maneira inteligente de desviar as cr\u00edticas e o escrut\u00ednio dos indiv\u00edduos. Indiv\u00edduos que por acaso eram seguidores desse l\u00edder. Funcionou t\u00e3o bem que todos aderiram ao movimento.<br \/>\u00a0<br \/>Todos sendo gest\u00e3o e lideran\u00e7a.\u00a0<br \/>\u00a0<br \/>Meu conselho para voc\u00ea: n\u00e3o. N\u00e3o use o termo e n\u00e3o pense dessa forma.<br \/>\u00a0<br \/>Primeiro, porque usar o termo \u201cli\u00e7\u00f5es aprendidas\u201d n\u00e3o far\u00e1 com que voc\u00ea seja aprovado em ingl\u00eas.\u00a0<br \/>\u00a0<br \/>Em segundo lugar, porque, a longo prazo, encobrir a verdade sobre o fracasso torna mais f\u00e1cil evitar lidar com problemas que precisam ser corrigidos. Em quest\u00f5es de seguran\u00e7a, n\u00e3o consertar o que precisa ser consertado n\u00e3o est\u00e1 fazendo um favor a ningu\u00e9m.<br \/>\u00a0<br \/>J\u00e1 que voc\u00ea sabe de tudo isso, atrevo-me a dizer que esta edi\u00e7\u00e3o do News n\u00e3o \u00e9 uma li\u00e7\u00e3o. Mais como um lembrete do Princ\u00edpio do Di\u00e1logo Honesto: quando se trata de seguran\u00e7a, l\u00edderes e seguidores devem uns aos outros dizer a verdade.<br \/>\u00a0<br \/>Paul Balmert<br \/>Outubro de 2020<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Este m\u00eas, Paul fala sobre os relat\u00f3rios de investiga\u00e7\u00e3o que leu e as conclus\u00f5es desses relat\u00f3rios. Ele mergulha na parte das li\u00e7\u00f5es aprendidas de muitos relat\u00f3rios e fornece uma melhor compreens\u00e3o das investiga\u00e7\u00f5es e li\u00e7\u00f5es e nos deixa alguns bons conselhos sobre o que devemos obter das investiga\u00e7\u00f5es. <\/p>","protected":false},"author":1,"featured_media":1964,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1365],"tags":[],"class_list":["post-1959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lessons Learned? 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