{"id":984,"date":"2017-09-29T19:00:54","date_gmt":"2017-09-29T19:00:54","guid":{"rendered":"https:\/\/balmertcom.com\/?p=984"},"modified":"2019-01-30T17:03:30","modified_gmt":"2019-01-30T22:03:30","slug":"your-safety-culture","status":"publish","type":"post","link":"https:\/\/balmert.com\/fr\/2017\/09\/29\/your-safety-culture\/","title":{"rendered":"Votre culture de la s\u00e9curit\u00e9"},"content":{"rendered":"
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\u00abDans la bataille de vous contre le monde, pariez sur le monde<\/em>. "<\/em><\/p>

~ Dave Barry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Demandez \u00e0 une salle de formation remplie de leaders de premi\u00e8re ligne quels sont leurs d\u00e9fis de s\u00e9curit\u00e9 les plus difficiles, parfois ils mettront \u00abCulture\u00bb sur la liste. \u00abNous menons une bataille difficile en essayant d'amener nos gens \u00e0\u2026. (remplir le vide: signaler les quasi-accidents, ralentir, prendre moins de risques). Ce n'est pas la culture ici.<\/span><\/p>

Je suis s\u00fbr que vous \u00eates parfaitement capable de remplir ce vide - pour votre tenue.<\/span><\/p>

Cette diff\u00e9rence - parfois par rapport \u00e0 tout le temps - est en grande partie due \u00e0 la perspective. Du si\u00e8ge, la culture ressemble \u00e0 une for\u00eat: ce n'est pas ce qu'un ou deux font, mais ce que des centaines et des milliers de personnes devraient faire. Du point de vue du superviseur de premi\u00e8re ligne, chaque jour, ils regardent dans les globes oculaires d'une vingtaine de s\u00e9quoias, ils s'efforcent de faire ce qu'il faut.<\/span><\/p>

Surtout lorsque leur superviseur est hors site, assistant \u00e0 un atelier sur le leadership en mati\u00e8re de s\u00e9curit\u00e9.<\/span><\/p>

Quoi qu'il en soit, la culture est un d\u00e9fi de s\u00e9curit\u00e9 pour lequel le point de vue du leader de premi\u00e8re ligne est le plus utile - et correct. Et celui pour lequel la vue du haut est souvent imparfaite - d'une mani\u00e8re tr\u00e8s significative.<\/span><\/p>

Vous voulez une preuve?<\/span><\/p>

Vous devriez. Continuez \u00e0 lire: la culture n'est pas une mince affaire.<\/span><\/p>

\u00abLa culture a mang\u00e9 notre r\u00e9putation d'entreprise\u00bb<\/span><\/strong><\/p>

Ces mots exacts ont servi de titre \u00e0 un article sur le th\u00e8me de la culture que Lou Gerstner a \u00e9crit pour le Wall Street Journal. En ce qui concerne l'expertise et la cr\u00e9dibilit\u00e9, M. Gerstner a beaucoup des deux: il a \u00e9t\u00e9 PDG de RJR Nabisco et d'IBM, faisant un travail formidable en dirigeant une soci\u00e9t\u00e9 de cookies et une soci\u00e9t\u00e9 informatique. Le gars peut g\u00e9rer!<\/span><\/p>

M. Gerstner a pris un stylo en main (il a probablement mis les doigts sur un clavier. Il \u00e9tait un gars d'IBM pendant plus d'une d\u00e9cennie.) Pour s'opposer \u00e0 ce qu'un certain futur PDG de banque de d\u00e9tail avait \u00e0 dire \u00e0 propos d'un \u00e9chec tr\u00e8s m\u00e9diatis\u00e9 dans les rangs de sa banque l'ann\u00e9e derni\u00e8re:<\/span><\/p>

\u00abEn d\u00e9crivant ce qui a provoqu\u00e9 une r\u00e9cente d\u00e9b\u00e2cle dans la banque de d\u00e9tail, le PDG a d\u00e9clar\u00e9 que les employ\u00e9s n'avaient pas respect\u00e9 la culture de la banque. Ils n'ont pas fait ce que nous avions demand\u00e9, \u00e0 savoir \u00abmettre le client en premier\u00bb. \u00bb<\/span><\/p>

Gerstner a poursuivi: \u00abCe n'est pas la premi\u00e8re fois que je vois des chefs d'entreprise bl\u00e2mer une faille dans la\u00ab culture \u00bbpour des lacunes majeures dans les performances de leur entreprise.\u00bb<\/span><\/p>

Pensez \u00e0 ceci: voici un ancien PDG de haut niveau qui appelle un autre PDG (\u00e0 l'\u00e9poque, actuel) pour avoir jet\u00e9 ses employ\u00e9s sous le bus. Pour ne pas \u00abhonorer la culture\u00bb. Dans le Wall Street Journal, rien de moins. Darn pr\u00e8s de mots de combat.<\/span><\/p>

Je pense inviter chacun \u00e0 devenir \u00e9ditorialiste invit\u00e9 pour une future \u00e9dition de MSP News sur le th\u00e8me de la culture d'entreprise - et de la S\u00c9CURIT\u00c9. S'ils sont d'accord, mon d\u00e9fi de s\u00e9curit\u00e9 le plus difficile sera de m'assurer que personne ne soit bless\u00e9.<\/span><\/p>

Mais d'abord, ils devront s'entendre sur une d\u00e9finition commune - et de bon sens - de la culture. D'apr\u00e8s ce que j'ai lu, ils ne sont pas sur la m\u00eame longueur d'onde. Pas m\u00eame proche.<\/span><\/p>

Culture?<\/span><\/strong><\/p>

Dans ce coin: le PDG de la Banque, qui estime que cinq mille employ\u00e9s de banque \u00abn'ont pas respect\u00e9\u00bb la culture de sa banque, qui se retrouve dans sa d\u00e9claration de valeurs d'entreprise. Dans l'autre coin: l'ancien PDG de Computer and Cookie Company qui \u00e9crit, si vous voulez comprendre la vraie culture, "ne regardez pas l'\u00e9nonc\u00e9 de valeur dans le nouveau manuel de l'employ\u00e9."<\/span><\/p>

Des mots, des mots, des mots. D\u00e9j\u00e0 assez.<\/span><\/p>

En ce qui concerne la culture \u00e0 partir de maintenant, utilisons cette d\u00e9finition simple: \u00abLa culture est la fa\u00e7on dont les choses sont vraiment ici.\u00bb Ne m'en remerciez pas: cette d\u00e9finition vient de Noel Tichy. En mati\u00e8re de culture, Noel conna\u00eet la culture.<\/span><\/p>

Toi aussi. Il en va de m\u00eame pour tous les leaders de premi\u00e8re ligne. C'est comme \u00e7a que les choses sont vraiment. Dans le monde r\u00e9el. O\u00f9 vous travaillez. La culture n'est pas des mots sur une affiche sur le mur. Dans la plupart des endroits, la culture ne ressemble en rien \u00e0 ce que les dirigeants veulent qu'elle soit\u2026 ou m\u00eame pensent qu'elle pourrait \u00eatre.<\/span><\/p>

Mais c'est r\u00e9el. Et vraiment important. Et souvent un vrai probl\u00e8me pour ceux qui sont directement responsables de faire le travail. Fait en toute s\u00e9curit\u00e9.<\/span><\/p>

Sans parler de ceux qui sont au sommet, qui pourraient \u00eatre choqu\u00e9s - ou m\u00eame licenci\u00e9s, comme l'a finalement \u00e9t\u00e9 le PDG de la banque de d\u00e9tail - pour ce qu'\u00e9tait VRAIMENT la culture de son entreprise. Ses cinq mille adeptes n'ont pas \u00abmanqu\u00e9 d'honorer la culture\u00bb. C'\u00e9tait la culture.<\/span><\/p>

Doh.<\/span><\/p>

La r\u00e9alit\u00e9 est la r\u00e9alit\u00e9<\/span><\/strong><\/p>

Tout est si simple. La culture est la r\u00e9alit\u00e9 des choses. Si vous voulez conna\u00eetre la culture, tout ce que vous avez \u00e0 faire est de chercher la culture. Ne vous emb\u00eatez pas avec les valeurs aberrantes: ce que font le meilleur et le pire. Regardez ce que la plupart des gens font. Sur les choses qui comptent, pour vous et pour la s\u00e9curit\u00e9. La plupart des gens signalent-ils des quasi-accidents? Enroulez les tuyaux? Rangez les choses? Accrochez-vous aux mains courantes? Compl\u00e9tez soigneusement les listes de contr\u00f4le? Suivre fid\u00e8lement le processus JSA? Vous vous pr\u00e9sentez \u00e0 l'heure aux r\u00e9unions? Faites attention lors des r\u00e9unions de s\u00e9curit\u00e9?<\/span><\/p>

Telles sont vos \u00abdimensions culturelles\u00bb - fantaisie pour le comportement collectif sur une question particuli\u00e8re. Recueillez des donn\u00e9es, regardez-les honn\u00eatement, et vous \u00eates sur la bonne voie pour conna\u00eetre votre culture. Vous pourriez aimer ce que vous voyez; tu ne devrais pas. Mais c'est ce que c'est.<\/span><\/p>

Ce n'est pas sorcier. C'est la science sociale.<\/span><\/p>

Culture: le d\u00e9fi!<\/span><\/strong><\/p>

Lorsqu'un superviseur dit: \u00abJe combat la culture\u00bb, il a presque toujours raison. C'est comme nager en amont: lutter contre le courant n\u00e9cessite un \u00e9norme investissement d'\u00e9nergie pour rester simplement l\u00e0 o\u00f9 l'on est, et encore moins progresser en amont.<\/span><\/p>

D'un autre c\u00f4t\u00e9, quand un cadre dit: \u00abNous devons cr\u00e9er une culture o\u00f9\u2026.\u00bb ils ont presque toujours tort. C'est parce qu'il existe d\u00e9j\u00e0 une culture. Mais ce n'est probablement pas la culture qu'ils veulent.<\/span><\/p>

Ainsi, le travail de l'ex\u00e9cutif est de CHANGER la culture. Un travail difficile car il n\u00e9cessite beaucoup plus d'\u00e9nergie qu'ils ne le pensent; souvent bien plus qu\u2019ils ne sont pr\u00eats \u00e0 investir. Premi\u00e8rement, il y a l'\u00e9nergie n\u00e9cessaire pour briser la culture existante: r\u00e9ussir \u00e0 amener la majorit\u00e9 des gens \u00e0 \u00abarr\u00eater de faire \u00e7a\u00bb ou \u00e0 \u00abarr\u00eater de le faire de cette fa\u00e7on\u00bb.<\/span><\/p>

Mais attendez: il y a plus. Ensuite, ils doivent mettre encore plus d'\u00e9nergie \u00e0 r\u00e9assembler ces fragments, en les moulant dans le comportement collectif qu'ils veulent avoir - dans leur tenue, par la majorit\u00e9 des personnes travaillant pour leur tenue.<\/span><\/p>

Ce qui, apr\u00e8s tout, c'est: leur tenue.<\/span><\/p>

A d\u00e9faut, le puissant courant de la culture emm\u00e8nera leur tenue l\u00e0 o\u00f9 elle - la culture - veut aller. Seul.<\/span><\/p>

Quel puits peut \u00eatre \u00absur les rochers\u00bb. Vous ne voulez pas y aller.<\/span><\/p>

Vous comprenez maintenant correctement le d\u00e9fi de la culture. Et probablement aussi un mal de t\u00eate.<\/span><\/p>

Paul Balmert
<\/span>Septembre 2017<\/span><\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Dans le bulletin intitul\u00e9 Managing Safety Performance News de ce mois-ci, Paul examine la culture de la s\u00e9curit\u00e9: ce qu'elle est, pourquoi elle est importante, pourquoi elle peut \u00eatre un probl\u00e8me et ce que vous devez savoir pour la changer. Si vous \u00eates comme moi, vous obtiendrez beaucoup de valeur de ce qu'il a \u00e0 dire. Vous pouvez m\u00eame avoir une nouvelle appr\u00e9ciation du papier qui tapisse vos couloirs.<\/p>","protected":false},"author":1,"featured_media":986,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1365,1367],"tags":[],"class_list":["post-984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-change"],"yoast_head":"\nYour Safety Culture | Balmert Consulting<\/title>\n<meta name=\"description\" content=\"Leaders the world over see \u201cthe safety culture\u201d as one of their toughest safety challenges. 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