{"id":3857,"date":"2023-10-31T14:00:01","date_gmt":"2023-10-31T18:00:01","guid":{"rendered":"https:\/\/balmert.com\/?p=3857"},"modified":"2023-11-06T13:27:38","modified_gmt":"2023-11-06T18:27:38","slug":"the-individual-and-the-team","status":"publish","type":"post","link":"https:\/\/balmert.com\/fr\/2023\/10\/31\/the-individual-and-the-team\/","title":{"rendered":"L'individu et l'\u00e9quipe"},"content":{"rendered":"
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\u00ab La force de l\u2019\u00e9quipe, c\u2019est chacun de ses membres.
La force de chaque membre, c\u2019est l\u2019\u00e9quipe.<\/em>\u00a0<\/div>
\u00a0<\/div>
\u00a0<\/div>

\u00a0 \u00a0 \u00a0~ Phil Jackson, entra\u00eeneur de basket-ball du Temple de la renomm\u00e9e<\/h3>
\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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L'autre jour, j'ai \u00e9t\u00e9 invit\u00e9 \u00e0 venir rendre visite \u00e0 un bon client. C'\u00e9tait leur S\u00e9curijour. Ils servaient le d\u00e9jeuner et c\u00e9l\u00e9braient plus d'un an de jours s\u00fbrs. S\u00e9curit\u00e9, f\u00eate et barbecue texan\u00a0? C'\u00e9tait une offre que je ne pouvais pas refuser.
\u00a0
Mais ils s\u2019attendaient \u00e0 ce que je dise quelques mots pendant que j\u2019\u00e9tais l\u00e0-bas. Rien de tel qu'un repas gratuit.
\u00a0
Ils m'ont pris en sandwich entre un bon repas et les tirages au sort ; tout le monde esp\u00e9rait s\u00fbrement que je serais \u00e0 la hauteur de dire quelques mots. J'\u00e9tais plus qu'heureux de r\u00e9pondre \u00e0 leurs souhaits.
\u00a0
Quant aux mots, il y a d\u2019abord eu le constat : chaque jour est le jour de la s\u00e9curit\u00e9. Suivie par la reconnaissance : accumuler une longue succession de jours sans blessure est un accomplissement remarquable. Parce que c'est exactement \u00e7a.
\u00a0
Ironiquement, dans certains cercles, la mesure des blessures enregistrables est m\u00e9pris\u00e9e avec ce qui \u00e9quivaut \u00e0 un d\u00e9dain : \u00ab c'est un indicateur retard\u00e9, qui en dit peu sur le degr\u00e9 de v\u00e9ritable performance en mati\u00e8re de s\u00e9curit\u00e9. Mieux vaut concentrer son attention ailleurs. Quand j\u2019entends cela, je secoue la t\u00eate avec \u00e9tonnement. C'est \u00e0 peu pr\u00e8s l'\u00e9quivalent de ceux qui dirigent l'entreprise disant : \u00ab Rentabilit\u00e9 ? Ce n\u2019est pas si important.\u00a0
\u00a0
La mesure des blessures est la ligne de fond de la s\u00e9curit\u00e9 : qui est rentr\u00e9 chez lui sain et sauf \u2013 ou non. Bien s\u00fbr, l\u2019histoire est bien plus que cela, mais il n\u2019y a pas de meilleur point de d\u00e9part.\u00a0
\u00a0
C'est l\u00e0 que je l'ai fait. Les f\u00e9licitations pour la s\u00e9curit\u00e9 soul\u00e8vent une question d\u2019une importance vitale : \u00ab Quel est le secret de votre r\u00e9ussite ? \u00bb Si vous connaissez la r\u00e9ponse, mettez-la en bouteille : il existe un grand march\u00e9 pour la formule.
\u00a0
La question a \u00e9t\u00e9 accueillie par le silence : personne ne s\u2019est pr\u00e9cipit\u00e9 pour me prendre le micro et rappeler \u00e0 tous ce qu\u2019ils savaient d\u00e9j\u00e0 : \u00ab La raison pour laquelle nous avons eu autant de succ\u00e8s est parce que \u2026\u2026 \u00bb
\u00a0
Je ne peux pas dire que j\u2019ai \u00e9t\u00e9 le moins du monde surpris. Les gens comprennent rarement pourquoi ils sont bons dans quelque chose. M\u00eame lorsqu\u2019ils pensent savoir, ils ont g\u00e9n\u00e9ralement tort.\u00a0
\u00a0
C\u2019est exactement ainsi que fonctionne cette performance dans la vraie vie.\u00a0<\/p>

Vivre un \u00e9chec<\/strong>
\u00a0
L\u2019une des fa\u00e7ons de commencer \u00e0 comprendre ce qui motive le succ\u00e8s est d\u2019examiner l\u2019\u00e9chec. Comme l\u2019expliquait Henry Ford : \u00ab L\u2019\u00e9chec est l\u2019occasion de recommencer, de mani\u00e8re plus intelligente \u00bb. Non pas que je sugg\u00e8re \u00e0 quiconque de sortir et d\u2019\u00e9chouer d\u00e9lib\u00e9r\u00e9ment en mati\u00e8re de s\u00e9curit\u00e9 afin de cr\u00e9er une exp\u00e9rience d\u2019apprentissage. De plus, ce n\u2019est pas n\u00e9cessaire car il existe de nombreux exemples \u00e0 \u00e9tudier dans le monde.
\u00a0
Sur ce point, j\u2019ai interrog\u00e9 l\u2019auditoire : \u00ab \u00c0 main lev\u00e9e, combien d\u2019entre vous connaissent personnellement quelqu\u2019un qui a subi un accident du travail qui a boulevers\u00e9 sa vie ? Ou pire, a-t-il \u00e9t\u00e9 mortellement bless\u00e9 ?
\u00a0
Sans surprise, de nombreuses personnes ont r\u00e9pondu par l\u2019affirmative. \u00c0 certains \u00e9gards, il s'agit d'une anomalie statistique. Les taux actuels d'accidents du travail sugg\u00e8rent que les accidents surviennent relativement rarement\u00a0: environ 3\u00a0% des personnes travaillant au cours d'une ann\u00e9e donn\u00e9e\u00a0; les blessures les plus graves ne repr\u00e9sentent qu\u2019une fraction de cela. Le cercle de connaissances de la plupart des gens se compte par centaines \u2013 et non par milliers \u2013 et nous ne connaissons pas tous les m\u00eames bless\u00e9s.\u00a0
\u00a0
Mais chaque fois que je leur pose la question, environ un quart ou la moiti\u00e9 d\u2019entre eux connaissent r\u00e9ellement quelqu\u2019un. Parfois, c'est m\u00eame un membre de\u00a0leur\u00a0<\/em>famille.\u00a0
\u00a0
C'est vrai pour moi : le cousin germain de ma femme a \u00e9t\u00e9 tu\u00e9 dans un accident du travail. Cela s\u2019est produit en 2017 \u2013 pas en 1967. Nous sommes all\u00e9s \u00e0 ses fun\u00e9railles. Quant \u00e0 la cause de l\u2019\u00e9v\u00e9nement qui a conduit \u00e0 sa blessure mortelle, il tentait de r\u00e9soudre un probl\u00e8me. Ce n'est pas si inhabituel. Lorsque je demande : \u00ab Que s'est-il pass\u00e9 au moment de la blessure grave ? \u00bb, l'histoire commence souvent de la m\u00eame mani\u00e8re : \u00ab Il y a eu un probl\u00e8me\u2026 \u00bb.
\u00a0
Bien s\u00fbr, il existe de nombreux cas o\u00f9 la situation ne pose aucun probl\u00e8me. Mais si vous souhaitez comprendre ce qu'il faut pour atteindre d'excellentes performances en mati\u00e8re de s\u00e9curit\u00e9, le fait que bon nombre des cas les plus graves impliquent une situation anormale devrait retenir votre attention.
\u00a0
Exemple concret<\/strong>
\u00a0
Le dernier exemple d\u2019une longue s\u00e9rie d\u2019\u00e9checs en mati\u00e8re de r\u00e9solution de probl\u00e8mes industriels a \u00e9t\u00e9 rapport\u00e9 dans la presse \u00e9conomique il y a quelques semaines. Au milieu d'un d\u00e9marrage chaotique apr\u00e8s un projet d'investissement majeur, une raffinerie de l'Ohio a subi une explosion et un incendie. Comme le Wall Street Journal d\u00e9crivait la sc\u00e8ne au moment de l'\u00e9v\u00e9nement, des probl\u00e8mes de fonctionnement \u00e9taient constat\u00e9s partout. Une soupape de s\u00e9curit\u00e9 \u00e0 cl\u00e9 ne fonctionnait pas correctement. Une fuite due \u00e0 une soudure d\u00e9faillante a n\u00e9cessit\u00e9 la suppression par les pompiers du site. Les alarmes ont inond\u00e9 la salle de contr\u00f4le. Une pompe cl\u00e9 est tomb\u00e9e en panne, ce qui a n\u00e9cessit\u00e9 le r\u00e9acheminement des liquides pr\u00e9sents dans le processus. Ils sont apparus \u00e0 des endroits inattendus, comme dans un tambour m\u00e9langeur connect\u00e9 au processus.\u00a0
\u00a0
Lorsque le f\u00fbt a commenc\u00e9 \u00e0 se remplir, une \u00e9quipe d'op\u00e9rateurs a \u00e9t\u00e9 d\u00e9p\u00each\u00e9e par la salle de contr\u00f4le pour r\u00e9soudre le probl\u00e8me. Les instructions n'\u00e9taient pas claires ; communications radio sporadiques\u00a0; on ne savait m\u00eame pas qui \u00e9tait aux commandes. Quant \u00e0 ce qu\u2019il y avait dans le tambour, ils devaient le d\u00e9couvrir par eux-m\u00eames. Une vanne pour \u00e9vacuer le liquide a \u00e9t\u00e9 ouverte. Lorsque cela s\u2019est produit, un nuage de vapeurs inflammables s\u2019est cr\u00e9\u00e9\u00a0; il a trouv\u00e9 une source d'inflammation en quelques instants.\u00a0
\u00a0
Les deux personnes qui se trouvaient \u00e0 c\u00f4t\u00e9 du tambour \u2013 un op\u00e9rateur et un apprenti op\u00e9rateur \u2013 ont \u00e9t\u00e9 mortellement bless\u00e9es. Ils \u00e9taient fr\u00e8res.\u00a0
\u00a0
Erreur? Miscommunication? Malentendu? Une litanie d\u2019\u00e9checs a \u00e9t\u00e9 cit\u00e9e par les r\u00e9gulateurs, les enqu\u00eateurs et les journalistes : mauvaise conception, manque de proc\u00e9dures, non-respect des proc\u00e9dures, rupture de communication, manque de formation, inexp\u00e9rience, pression sur les d\u00e9lais, pression sur les co\u00fbts.\u00a0
\u00a0
Plus t\u00f4t dans l'ann\u00e9e, le responsable du site a d\u00e9fini les attentes\u00a0: lorsque le processus ne peut pas \u00eatre exploit\u00e9 en toute s\u00e9curit\u00e9, "... alors nous devons nous arr\u00eater, \u00e9valuer le risque et documenter tout changement." Si une situation avait jamais n\u00e9cessit\u00e9 l\u2019arr\u00eat des travaux, ce serait bien celle-l\u00e0. \u00catre assis ici et lire \u00e7a, c'est tellement \u00e9vident.\u00a0
\u00a0
Mais pas \u00e0 ceux qui sont emport\u00e9s au moment de r\u00e9soudre un probl\u00e8me.
\u00a0
L'individu et l'\u00e9quipe<\/strong>
\u00a0
Si vous \u00eates l'entra\u00eeneur d'une \u00e9quipe et que votre objectif est de r\u00e9ussir, cela aide d'avoir de grands joueurs. Le ticket pour le Temple de la renomm\u00e9e de Phil Jackson a \u00e9t\u00e9 d\u00e9cern\u00e9 au plus grand basketteur de tous les temps, Michael Jordan. Mais une superstar dans une \u00e9quipe de cinq personnes ne garantit pas le succ\u00e8s.\u00a0
\u00a0
Le g\u00e9nie de Phil Jackson a \u00e9t\u00e9 de trouver un moyen d'int\u00e9grer une star volontaire dans une structure o\u00f9 quatre co\u00e9quipiers jouaient \u00e9galement un r\u00f4le essentiel. Sa solution n\u2019\u00e9tait pas de mater la personnalit\u00e9 et le style de son meilleur joueur \u00ab pour le bien de l\u2019\u00e9quipe \u00bb.
\u00a0
Chaque superviseur et manager devrait pr\u00eater attention \u00e0 l'observation astucieuse de Jackson sur la relation entre l'individu et l'\u00e9quipe : \u00ab La force de l'\u00e9quipe, c'est chaque membre. La force de chaque membre, c\u2019est l\u2019\u00e9quipe. Les joueurs seront toujours des individus, l\u2019\u00e9quipe fait mieux jouer chaque joueur.\u00a0
\u00a0
Revenons donc \u00e0 notre point de d\u00e9part : avec succ\u00e8s. Plus pr\u00e9cis\u00e9ment, le succ\u00e8s en mati\u00e8re de s\u00e9curit\u00e9. Une s\u00e9rie r\u00e9ussie de journ\u00e9es s\u00e9curis\u00e9es est-elle le produit de l'action brillante d'une seule personne\u00a0? Absolument pas. Cela prend beaucoup de monde. En fait, pour la s\u00e9curit\u00e9, il faut chaque personne : si une seule personne est bless\u00e9e, la corde se termine.
\u00a0
Et que fait chaque personne pour faire cette diff\u00e9rence ? Est-ce juste une chose ?\u00a0
\u00a0
Bien s\u00fbr que non. C'est beaucoup de choses. La prochaine fois que vous serez frustr\u00e9 par le niveau de performance en mati\u00e8re de s\u00e9curit\u00e9, n'oubliez pas cela. Les performances en mati\u00e8re de s\u00e9curit\u00e9 d\u00e9pendent d\u2019un grand nombre de facteurs, petits et grands.
\u00a0
Quant aux petites choses, la liste est longue : bien faire le travail, \u00eatre attentif lors de la formation, suivre les proc\u00e9dures, donner des instructions claires, \u00e9couter. Ensuite, il y a occasionnellement des choses importantes, comme arr\u00eater le travail.\u00a0
\u00a0
Certes, arr\u00eater un travail qui n'est pas s\u00fbr est la derni\u00e8re ligne de d\u00e9fense, et il y aurait probablement eu d'autres \u00e9checs avant ce moment. Mais en ce qui concerne les lignes de d\u00e9fense, arr\u00eater le travail est aussi efficace que possible\u00a0: arr\u00eatez le travail, personne n'est bless\u00e9, c'est garanti. C'est pour \u00e7a que \u00e7a joue si gros.
\u00a0
Il suffit d\u2019une seule personne pour arr\u00eater un emploi, m\u00eame si cette action peut se r\u00e9percuter sur le reste de ce qui pourrait \u00eatre une op\u00e9ration tr\u00e8s complexe et n\u00e9cessiter que de nombreuses autres personnes arr\u00eatent \u00e9galement leur emploi. Une raison de plus pour laquelle ce n\u2019est pas une chose facile \u00e0 faire.
\u00a0
Pourtant, arr\u00eater le travail lorsque cela est n\u00e9cessaire constitue la partie la plus difficile du d\u00e9fi. En fin de compte, cette action incombe \u00e0 l\u2019individu, et cet individu doit \u00eatre fort.
\u00a0
Mais la force de chaque membre\u00a0est<\/em>\u00a0l'\u00e9quipe.
\u00a0
Paul Balmert
octobre 2023<\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Ce mois-ci, Paul a \u00e9t\u00e9 en mission pour rendre visite \u00e0 plusieurs de nos clients. La semaine derni\u00e8re, il a assist\u00e9 \u00e0 la journ\u00e9e de s\u00e9curit\u00e9 d'un client et lui a demand\u00e9\u00a0: \u00ab\u00a0Quel est le secret de votre excellente performance en mati\u00e8re de s\u00e9curit\u00e9\u00a0?\u00a0\u00bb Cela a donn\u00e9 lieu \u00e0 une discussion fascinante et \u00e0 un apprentissage tr\u00e8s important. Dans cette \u00e9dition du News, il plonge dans l'apprentissage des succ\u00e8s et des \u00e9checs sur la voie d'une excellente performance en mati\u00e8re de s\u00e9curit\u00e9.<\/p>","protected":false},"author":1,"featured_media":3874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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