{"id":1442,"date":"2005-01-04T12:52:11","date_gmt":"2005-01-04T17:52:11","guid":{"rendered":"https:\/\/balmert.com\/?p=1442"},"modified":"2019-02-18T12:59:41","modified_gmt":"2019-02-18T17:59:41","slug":"biggest-mistake-number-9","status":"publish","type":"post","link":"https:\/\/balmert.com\/fr\/2005\/01\/04\/biggest-mistake-number-9\/","title":{"rendered":"Plus grande erreur num\u00e9ro 9"},"content":{"rendered":"
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La plus grande erreur num\u00e9ro 9:
Ne pas poser de bonnes questions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0\u00abMa plus grande force en tant que consultant est d\u2019\u00eatre ignorant<\/em>
et posez quelques questions.<\/em><\/p>

~ Peter Drucker<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Faites une courte liste de ceux qui ont le plus grand impact sur la conduite des affaires au 20e si\u00e8cle, et le nom de Peter Drucker ne manquera pas d'appara\u00eetre. En tant qu'enseignant, auteur et consultant, Drucker a eu un effet profond sur ceux d'entre nous qui ont \u00e9t\u00e9 gestionnaires dans l'industrie au cours des cinquante derni\u00e8res ann\u00e9es. Nous avons appris ses m\u00e9thodes dans des cours de commerce et nos entreprises ont largement utilis\u00e9 ses concepts dans la gestion de l'entreprise.<\/p>

Donc, si Drucker a trouv\u00e9 que poser des questions \u00e9tait si puissant, pourquoi tant de gestionnaires utilisent-ils si peu la question comme outil de gestion? Qu'est-ce que le fait de poser des questions les rend si puissants?<\/p>

De bonnes questions qui m\u00e9ritent de bonnes r\u00e9ponses.<\/p>

Les bonnes questions peuvent faire le gros du travail pour les managers. Une question commence par faire parler quelqu'un d'autre. Pour toutes les th\u00e9ories sophistiqu\u00e9es qui ont \u00e9t\u00e9 propos\u00e9es sur l'art de la communication interpersonnelle, la communication ne se r\u00e9sume-t-elle pas fondamentalement \u00e0 quelqu'un qui parle et \u00e0 d'autres qui \u00e9coutent ce qui se dit?<\/p>

Ainsi, lorsqu'un manager pose une question et que les gens commencent \u00e0 y r\u00e9pondre, le manager obtient des informations sur ce qui se passe et ce que les gens pensent. Quel gestionnaire n'en b\u00e9n\u00e9ficierait pas?<\/p>

Les questions engagent les gens. Il est difficile d'entendre une question et de ne pas commencer \u00e0 y penser. Posez-vous la question: \u00abD'apr\u00e8s vous, qu'est-ce qui a caus\u00e9 le crash de la navette spatiale Columbia?\u00bb et vous commencerez \u00e0 penser \u00e0 l'isolation en mousse, aux vitesses \u00e9lev\u00e9es, \u00e0 la chaleur \u00e0 la rentr\u00e9e et \u00e0 la perte de la vie de l'\u00e9quipage.<\/p>

Exactement la m\u00eame chose se produit lorsque vous posez une question \u00e0 quelqu'un d'autre. M\u00eame dans les cas o\u00f9 ils ne r\u00e9pondent pas, vous pouvez parier qu'ils r\u00e9fl\u00e9chissent \u00e0 votre question. Ce qui signifie \u00e9galement qu'ils font attention.<\/p>

Les questions peuvent fa\u00e7onner l'ordre du jour. Qui de notre g\u00e9n\u00e9ration peut oublier la fameuse question \u00abQue savait-il et quand l'a-t-il su?\u00bb Ces questions ont finalement fait tomber un pr\u00e9sident. Six ans plus tard, la question \u00ab\u00cates-vous mieux maintenant qu'il y a quatre ans?\u00bb conduit \u00e0 l'\u00e9lection d'un autre pr\u00e9sident.<\/p>

Tout gestionnaire qui souhaite faire avancer une cause, comme reconna\u00eetre les dangers, ferait bien de faire bon usage de la m\u00eame technique, peut-\u00eatre en demandant aux personnes qui font le travail: \u00abQuels types de dangers contournez-vous et qui pourraient vous blesser?\u00bb<\/p>

Donc, si les questions offrent tant d'avantages aux gestionnaires, pourquoi ne sont-elles pas utilis\u00e9es plus souvent?<\/p>

Comme nous l'avons vu aux premiers rangs de notre carri\u00e8re, les managers sont beaucoup plus susceptibles de fournir des r\u00e9ponses que de poser des questions. Voici un exemple parfait - et tragique. Un PDG d'entreprise \u00e9coute les d\u00e9tails d'un d\u00e9c\u00e8s d'un employ\u00e9 tr\u00e8s exp\u00e9riment\u00e9. L'accident \u00e9tait en grande partie caus\u00e9 par le non-respect par l'employ\u00e9 des proc\u00e9dures de s\u00e9curit\u00e9 requises. Commentaire du PDG apr\u00e8s avoir entendu l'histoire: \u00abSi les proc\u00e9dures avaient \u00e9t\u00e9 suivies, cela ne se serait jamais produit.\u00bb<\/p>

Vrai. Mais \u00e0 quel point cette d\u00e9claration \u00e9tait-elle utile?<\/p>

Ce n'est jamais une mauvaise chose de se rappeler que le respect des proc\u00e9dures de s\u00e9curit\u00e9 peut \u00e9viter une blessure. Nous soup\u00e7onnons que c'est la raison pour laquelle les proc\u00e9dures ont \u00e9t\u00e9 r\u00e9dig\u00e9es en premier lieu. Ce PDG n'aurait-il pas \u00e9t\u00e9 mieux de se poser la question: \u00abQu'est-ce qui inciterait un employ\u00e9 senior qui connaissait les r\u00e8gles \u00e0 prendre un raccourci qui lui co\u00fbterait la vie?\u00bb S'il avait pos\u00e9 cette question et obtenu la vraie r\u00e9ponse, il aurait \u00e9t\u00e9 choqu\u00e9.<\/p>

Mais il n'a pas pos\u00e9 cette question. Au lieu de cela, il a fait exactement ce que la plupart d'entre nous, gestionnaires, faisons dans des situations o\u00f9 nous cherchons une explication: nous donnons une r\u00e9ponse; Faire un commentaire; donner une opinion. Pourquoi sommes-nous si enclins \u00e0 faire cela?<\/p>

La r\u00e9ponse peut bien r\u00e9sider dans les comp\u00e9tences qui nous ont permis de devenir gestionnaire en premier lieu. \u00c0 l'\u00e9cole, nous avons \u00e9t\u00e9 r\u00e9compens\u00e9s pour conna\u00eetre la r\u00e9ponse. Lorsque nous avons commenc\u00e9 notre carri\u00e8re, nous \u00e9tions reconnus pour ce que nous savions. Notre potentiel de gestion a \u00e9t\u00e9 reconnu en grande partie parce que nous n'\u00e9tions pas assis dans la rang\u00e9e des apprenants lents dans la salle de classe.<\/p>

Collectivement, les managers sont des personnes brillantes et passionn\u00e9es par l'excellence. \u00catre reconnu pour conna\u00eetre la bonne r\u00e9ponse est une grande partie de ce qui nous a motiv\u00e9s toute notre vie. Nous avons pris l'habitude de conna\u00eetre la r\u00e9ponse.<\/p>

Nos connaissances sont peut-\u00eatre notre plus grande force, mais elles peuvent aussi \u00eatre notre perte. Conna\u00eetre la mauvaise r\u00e9ponse est pire que ne rien savoir. Bon nombre des probl\u00e8mes que nous sommes cens\u00e9s r\u00e9soudre en entreprise - ceux qui impliquent le comportement humain et la dynamique du march\u00e9, par exemple - ne sont pas accompagn\u00e9s de \u00abbonnes r\u00e9ponses\u00bb. R\u00e9soudre un probl\u00e8me de s\u00e9curit\u00e9 difficile - comme la raison pour laquelle les gens ne suivent pas les proc\u00e9dures de s\u00e9curit\u00e9 - n'est pas un test not\u00e9. Vous ne trouverez pas la bonne r\u00e9ponse \u00e0 la page 47 de votre manuel.<\/p>

R\u00e9soudre des probl\u00e8mes difficiles n\u00e9cessite une bonne r\u00e9flexion. Poser de bonnes questions fait partie int\u00e9grante d'une bonne r\u00e9flexion. Les meilleurs managers posent les meilleures questions.<\/p>

La bonne nouvelle est qu'apprendre \u00e0 poser de bonnes questions n'est pas si difficile et peut \u00eatre facilement ma\u00eetris\u00e9. C'est vraiment juste un cas de formation d'une nouvelle habitude: commencer des phrases avec des mots comme \u00abqui, quoi, quand, o\u00f9, pourquoi et comment\u00bb et terminer la phrase avec un point d'interrogation.<\/p>

Voici un exemple. "Combien de phrases dans cet article se terminent par un point d'interrogation?"<\/p>

Ne faites pas l'erreur de penser que vous devez avoir toutes les r\u00e9ponses simplement parce que vous \u00eates le manager. Aucun manager ne le fait jamais. Notre r\u00e9ticence \u00e0 admettre ce que nous ne savons pas et \u00e0 poser de bonnes questions est l'une des plus grandes erreurs que nous commettons. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Les bonnes questions peuvent faire le gros du travail pour les managers. Une question commence par faire parler quelqu'un d'autre. Pour toutes les th\u00e9ories sophistiqu\u00e9es qui ont \u00e9t\u00e9 propos\u00e9es sur l'art de la communication interpersonnelle, la communication ne se r\u00e9sume-t-elle pas fondamentalement \u00e0 quelqu'un qui parle et \u00e0 d'autres qui \u00e9coutent ce qui se dit?<\/p>","protected":false},"author":1,"featured_media":1445,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1377],"tags":[],"class_list":["post-1442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-top-10-mistakes"],"yoast_head":"\nBiggest Mistake Number 9 | Balmert Consulting<\/title>\n<meta name=\"description\" content=\"Good questions can do the heavy lifting for managers. 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